For each product on our website, we offer a size guide and descriptive sizing details. Please refer to the size guide and size details section on the specific product page for more information. Feel free to contact our customer support team for additional sizing quidance.

We accept all major credit cards(Visa/MasterCard/American Express/UnionPay) and also provide several additional payment options at checkout including: PayPal, ShopPay, Google Pay, Apple Pay, Bancontact, iDEAL, Klarna, Afterpay.

On the checkout page, you’ll see a field labeled “Discount code or gift card.” Type in your discount code in this field. For example, you might enter “COMOBOCA” as the code. After entering the code, click the “Apply” button next to the field to activate the discount.

If you forgot to apply our first purchase discount code to a qualifying order, please contact our customer support team as soon as possible. We can apply it to your qualifying order retroactively.

As a company focused on sustainability, we do not offer physical gift cards. Our e-gift card is only valid on the COMOBOCA website. To redeem, enter the code provided in your gift card confirmation email into the discount field at checkout. Our e-gift card is Gift cards are redeemable online and at any of our COMOBOCA store locations. If you return a purchase made with a gift card, your refund will return to your gift card. If you misplace your original gift card or need help, please contact our support team to have the gift card resent to your email address.

The COMOBOCA Affiliate Program allows participants to create their own unique discount codes to share with others. For every order placed using their code or referral link, affiliates earn a 10% commission.

Join the COMOBOCA Rewards Program to earn points every time you shop, follow us on social media, or refer a friend. Redeem your points for exclusive discounts and enjoy extra perks as you move up through our tiered membership levels.

COMOBOCA offers fast and reliable global shipping, with delivery typically taking around 15 business days(USA), 3-5 business days(UK and other countries). We also provide a 30-day return and exchange policy, ensuring a smooth and enjoyable shopping experience for our customers.

COMOBOCA supports global delivery. For most regions, delivery typically takes 3 to 5 business days, 15 business days(USA). The delivery time does not include the required processing time, which is usually 2 days.

Customers have the right to cancel their order before it has been shipped, without providing any reason or incurring any charges. To cancel an order, you should send an email to suport team. If the customer receives confirmation that the product has already been shipped, cancellation will no longer be possible. In such cases, the product will be delivered as planned, and the customer may return it according to the procedure outlined in the return policy.

If your order has been marked “Delivered” but you have not received the shipment, please contact our customer support team.

COMOBOCA supports global delivery. For most regions, delivery typically takes 3 to 5 business days, 15 business days(USA). The delivery time does not include the required processing time, which is usually 2 days. We offer three different shipping fee options. The shipping cost will be automatically calculated based on your order amount.

COMOBOCA accepts return and exchange requests that are reasonable and comply with our policies within 30 days of delivery. For policy details, please check our return & exchanges page.

Please note that we only provide return shipping label once, which is valid for 30 days. After it expires, we will not be able to issue another label. If the label has expired, you may arrange the return shipment yourself through a courier of your choice. Once shipped, please send the tracking number to COMOBOCA customer service so we can follow up.

COMOBOCA’s cashmere collections are high-quality, sustainable, and fully traceable. To help customers enjoy them for years to come, we provide expert care guides for proper maintenance and longevity.

Cashmere is known for its luxurious softness and warmth. It comes from the fine undercoat of cashmere goats, making it incredibly soft and lightweight compared to regular wool.

Cashmere requires gentle care to maintain its softness and shape. We recommend hand washing in cold water with a mild detergent or dry cleaning for best results. Avoid wringing or twisting, and instead gently press out excess water and lay flat to dry.

We are committed to ethical and sustainable practices. Our cashmere is sourced from reputable suppliers who adhere to strict standards of animal welfare and environmental sustainability.

Pilling is a natural characteristic of cashmere due to the fine fibers rubbing against each other. It's not a sign of low quality but rather a normal occurrence. You can minimize pilling by gently combing the fabric or using a cashmere comb.

To preserve the quality of your cashmere items, store them in a breathable garment bag or airtight container with cedar balls or lavender sachets to deter moths. Avoid hanging cashmere, as it can stretch out of shape.

High quality cashmere will feel incredibly soft and lightweight, with tightly knit fibers that resist pilling and maintain their shape. Look for reputable brands that source their cashmere from trusted suppliers.

Cashmere is hypoallergenic and gentle on the skin, making it an excellent choice for those with sensitive skin or allergies to other types of wool. However, individual reactions may vary, so we recommend testing a small area first if you have concerns.

Cashmere's lightweight and breathable nature make it suitable for year-round wear, even in warmer climates. Opt for lighter weights and layering pieces for comfortable styling in any season.

At this time, we do not offer customization or personalization services for our cashmere products. However, we continuously explore new opportunities to enhance our offerings based on customer feedback.

Pure cashmere is made entirely from cashmere fibers, while cashmere blends incorporate other materials such as silk, cotton, or synthetic fibers. Pure cashmere tends to be softer and warmer, while blends may offer added durability or unique texture combinations.