COMOBOCA supports global shipping and offer three different shipping fee options. The shipping cost will be automatically calculated based on your order amount.
| Shipping Time | Order Value(USD) | Cost(USD) |
|---|---|---|
| 1–3 Business Days | ≥129.00 | FREE |
| 1–3 Business Days | 59.00–128.99 | 20.99 |
| 1–3 Business Days | 0.00–58.99 | 25.99 |
Shipping
- Shipping Method: FedEx Worldwide
-
Estimated Delivery Time：
1-3 Business days via most countries
3-7 Business days all countries
- A confirmation email of your order details will be sent to you once received and we will begin to process your order as soon as possible.
- A tracking number will be sent to you by email once your item is shipped out.
- Tracking: https://cbcashmere.com/tools/tracking
Note:
- The delivery time does not include the required processing time. (which is usually 2 working days).
- If you have requested an item to be customized or monogrammed, please allow four or more working days within the processing time.
- Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO).
- Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
Pre-sale Items
If your order contains pre-sale items, your order will not be shipped until the pre-sale items are in stock. We're sorry that we do not support split shipment at the moment.
Order Cancellation Policy
- Right to Cancel an Order: Customers have the right to cancel their order before it has been shipped, without providing any reason or incurring any charges. To cancel an order, you should send an email to suport@cbcashmere.com.
- Confirmation of Cancellation and Refund: After the cancellation is successfully processed, the customer will receive a confirmation email (sent to the specified email address or the customer’s account on the website). COMOBOCA will refund the amount paid to the credit or debit card used for the purchase.
- Cancellation Restriction after Shipment: If the customer receives confirmation that the product has already been shipped, cancellation will no longer be possible. In such cases, the product will be delivered as planned, and the customer may return it according to the procedure outlined in the return policy.
Customs And Import Duties
- Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at support@cbcashmere.com.
- Please send us a copy of the customs duties receipt via email.
- A refund will be processed within 3-5 working days upon receiving your receipt.
How to Use My Discount Code
- Go to the Checkout Page: After selecting your items and proceeding to checkout, you’ll be on the checkout page.
- Locate the Discount Code Field: On the checkout page, you’ll see a field labeled “Discount code or gift card.”
- Enter Your Discount Code: Type in your discount code in this field. For example, you might enter “COMOBOCA” as the code.
- Click “Apply”: After entering the code, click the “Apply” button next to the field to activate the discount.
- Verify the Discount: The system will automatically apply the discount, and you should see the new total and the amount saved. Confirm the updated total, then proceed with the rest of the checkout process.
