COMOBOCA supports global shipping and offer three different shipping fee options. The shipping cost will be automatically calculated based on your order amount.

Shipping Time Order Value(USD) Cost(USD)
1–3 Business Days ≥159.00 FREE
1–3 Business Days 59.00–158.99 20.99
1–3 Business Days 0.00–58.99 25.99

 

Shipping

  • Shipping Method: FedEx Worldwide

  • Estimated Delivery Time：

    1-3 Business days via most countries

    3-7 Business days all countries

  • A confirmation email of your order details will be sent to you once received and we will begin to process your order as soon as possible.
  • A tracking number will be sent to you by email once your item is shipped out.
  • Tracking: https://cbcashmere.com/tools/tracking

Note:

  • The delivery time does not include the required processing time. (which is usually 2 working days).
  • If you have requested an item to be customized or monogrammed, please allow four or more working days within the processing time.
  • Our delivery service does not cover post office boxes or military mailing addresses(APO, FPO).
  • Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
  • The total amount of orders exceeding 1000 USD may incur additional customs fees, which will be borne by the buyer. It is recommended to split the order into two or more separate orders, each under 1000 USD.

Pre-sale Items

If your order contains pre-sale items, your order will not be shipped until the pre-sale items are in stock. We're sorry that we do not support split shipment at the moment.

Order Cancellation Policy

  1. Right to Cancel an Order: Customers have the right to cancel their order before it has been shipped, without providing any reason or incurring any charges. To cancel an order, you should send an email to suport@cbcashmere.com.
  2. Confirmation of Cancellation and Refund: After the cancellation is successfully processed, the customer will receive a confirmation email (sent to the specified email address or the customer’s account on the website). COMOBOCA will refund the amount paid to the credit or debit card used for the purchase.
  3. Cancellation Restriction after Shipment: If the customer receives confirmation that the product has already been shipped, cancellation will no longer be possible. In such cases, the product will be delivered as planned, and the customer may return it according to the procedure outlined in the return policy.

Customs And Import Duties
  • Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at support@cbcashmere.com.
  • Please send us a copy of the customs duties receipt via email.
  • A refund will be processed within 3-5 working days upon receiving your receipt.

How to Use a Discount Code on COMOBOCA

  1. Select Your Items
    Browse through our collection and add your desired items to the cart.

  2. Go to the Checkout Page
    After selecting your items and proceeding to checkout, you’ll be on the checkout page.

  3. Locate the Discount Code Field
    On the checkout page, you’ll see a field labeled “Discount code or gift card.”

  4. Enter Your Discount Code
    Type in your discount code in this field. For example, you might enter “COMOBOCA” as the code.

  5. Click “Apply”
    After entering the code, click the “Apply” button next to the field to activate the discount.

  6. Verify the Discount
    The system will automatically apply the discount, and you should see the new total and the amount saved. Confirm the updated total, then continue filling in your shipping and payment details to complete your order.

  7. Enjoy Your Savings
    Your discount has been successfully applied, and you're all set to enjoy your new pieces at a great price!

Forgot to Use Your Discount Code?

If you accidentally forget to apply your discount code during checkout, don't worry! You can still get your discount.

  1. Contact Our Support Team
    Reach out to our customer support team at support@cbcashmere.com. Provide your order number and the discount code you intended to use.

  1. We’ll Take Care of It
    Our customer support team will manually apply the discount code to your order. You can receive the discount in one of two ways:

    • Refund: We will issue a refund for the discount amount to your original payment method.

    • Gift Card: You can choose to receive the discount as a gift card, which can be used for your next purchase.