Return and Exchange Policy

COMOBOCA accepts return and exchange requests that are reasonable and comply with our policies within 30 days of delivery. To initiate a return you could visit return and exchange portal: 

For all returns, we will provide a UPS return label. Customers are required to drop off the package at the nearest UPS location. Returns due to damaged or incorrect items are excluded from this fee. The return fee will be charged based on returned products total and the return fee will be deducted from the refund of the original order.

Returned Products Total(USD) Return Fee(USD)
≤300 10
301-500 15
501-650 20
651-800 25
851-1000 30
Original shipping costs are non-refundable

 

Discount Code Adjustments for Refunds
If a discount code was applied to your purchase, the value of the discount will be deducted from your refund. The refund amount will reflect the final price paid after any discounts.

Non-Refundable Original Shipping Costs
If your original order did not qualify for free shipping and a shipping fee was paid, this shipping fee is non-refundable and will not be included in your refund.

Unacceptable Returns

  1. Worn or Washed Items:
    Items that show signs of wear, washing, or usage affecting resale condition are not eligible for return.
  1. Exceeding the Return Period:
    Orders that do not initiate a return request within the specified return period (30 days from the delivered date) are not eligible for return.
  1. Personalized or Customized Items:
    Any items with special customizations, embroidery, or alterations cannot be returned.
  1. Removed Tags or Incomplete Packaging:
    If the original tags are removed, or the packaging is damaged or missing essential parts, the return request cannot be processed.
  1. Soiled or Stained Items:
    Items that are returned with stains, dirt, or any other form of soiling are not eligible for return.
  1. Items Purchased Outside of Official Channels:
    We only accept returns for items purchased directly from COMOBOCA official store. Items bought from other platforms or unauthorized sellers are not eligible for return.

Final Sale Merchandise

Items marked as final sale, including gift cards, gifts with purchase, discounted items (price as marked), or personalized/monogrammed items, cannot be returned or exchanged. Items noted as "Exchange Only" are eligible for an exchange of the same product in an available alternative size or color at equal value.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service within 30 days of delivery for assistance. Damaged or incorrect items will not be accepted after this 30-day window. Please note that you are responsible for the product until it reaches us.

In-Store Purchases
Purchases made in-store that meet our return eligibility can be returned to any COMOBOCA store within 30 days from the purchase date. A valid email address and identification are required for non-receipt returns. Accepted forms of ID include a driver's license, state ID card, passport, or military/government ID. The first and last name on the ID must match the order information. If we cannot validate the details, we will not be able to accept the return or issue store credit.

Third-Party Retailers Purchases
Items purchased from third-party retailers or specialty stores must be returned to the original place of purchase. We do not accept returns or exchanges from third-party partners, either online or in-store.

International Purchases
Customers outside the U.S. are responsible for arranging return shipments and will incur an additional return fee. Orders returned due to refusal to pay any associated duties and taxes will be subject to an outbound international shipping fee. All applicable fees will be deducted from the refund amount. International orders are not eligible for exchange.

Refund Process

  1. Receive Return
    Once we receive your return package, we will proceed with the inspection and refund steps.

  2. Product Inspection
    We will conduct an inspection of the returned item to ensure it meets our return policy criteria. This inspection typically takes 1~3 days.

  3. Item Status Confirmation 
    If the returned item is confirmed to be in acceptable condition, we will promptly initiate the refund.

  4. Process Refund
    Refunds are generally processed within 3 days after confirmation. Please note that the refund amount will be credited back to your original payment method.

  5. Email Notification
    Once the refund has been processed, you will receive a confirmation email notifying you that the refund has been successfully completed.

Customer Service
For any additional questions regarding our shipping and returns policy, please contact us at support@cbcashmere.com.

Please Note: The above terms apply only to orders placed after October 1, 2024.